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Return and Refund Policy
This return policy is valid for the countries:
United State
United Kingdom
Canada
France
Australia
Austria
You have the right to return 30 days after the arrival of your order.
The products can easily be returned.
The actual return costs are the responsibility of the customer and must be paid to the shipping party.
This applies both in the case of dissatisfied products as well as a defect received product.
With most packages the return labels are in the box, if this is not the case send us an email at [email protected]
and we will send them digitally. You can then print them and add them in the return package.
Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use.
*New = These are unopened products in their original packaging and products that have never been used.
Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.
We comply with all relevant laws regarding returns and refunds.
We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
Payment information
During the checkout at our website you can select the following secure payment methods:
Bank Transfer
If you have any questions please contact our customer service: [email protected]
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]
. Please note that returns will need to be sent to the following address: 495 City Island Ave, Bronx, NY 10464, USA
. Please note that returns will need to be sent to the following address: 495 City Island Ave, Bronx, NY 10464, USA
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
Address : 495 City Island Ave, Bronx, NY 10464, USA
E-mail : [email protected]
Phone : (718) 814-8074
Company name : Stelter Marine
Customer service : Monday to Friday from 8 a.m. to 10 p.m.
E-mail : [email protected]
Phone : (718) 814-8074
Company name : Stelter Marine
Customer service : Monday to Friday from 8 a.m. to 10 p.m.